AI-generated summary
Genesys Cloud support for Singapore SMS long codes requires businesses to register with the Singapore Longcode Registry (SSIR), managed by the Singapore Network Information Centre (SGNIC), before sending text messages. Long codes must be 8-digit numbers beginning with eight or nine, and businesses must provide proof from their SMS aggregator that the long code was issued by a Singapore Mobile Network Operator. The registration process involves creating an SSIR account with required business and contact information (annual membership), after which Genesys orders the long code(s) on behalf of the business and provides an authorization letter confirming Genesys as the SMS aggregator. SGNIC verifies applications within several working days. SSIR approval, businesses must submit screenshots of their approved long code(s) and ACRA documentation to genesyscloudsms@genesys.com. Genesys forwards this information to its aggregator, which completes and submits a signed Letter of Authorization (LOA) to SGNIC for approval. Once approved, the aggregator provisions the long code(s) and notifies Genesys to enable them within the organization. The Genesys SMS team then activates the long code and sends a confirmation email when ready for use. This article applies to Genesys Cloud's commercial regions; European Sovereign Region (ESR) customers should reference separate ESR availability documentation