AI-generated summary
Genesys Cloud provides the ability to add a Call Task action to an inbound email flow. This allows chaining together and orchestrating tasks within a flow. From the Architect tool, a user can add a Call Task action to an existing or new email flow. The Call Task action calls and executes another specified task as part of the email flow. The user selects the Call Task action from the Toolbox, names it, selects the specific task to call, and can edit that task directly. This enables building complex workflows and logic within an email flow by calling and executing other tasks in sequence.