Genesys Cloud provides functionality to wrap up incomplete outbound calls directly from the campaign details view. Users with the Outbound Admin role or specific Conversation permissions (Disconnect and Wrapup) can access this feature to resolve interactions that remain unfinished when agents log out with preview calls in progress or fail to assign wrap-up codes initially. Incomplete interactions can obstruct campaign stopping or recycling operations. The Interactions tab within campaign details displays current calls; users can select the Wrap Up button for a specific call to open the Wrap Up dialog, where they may enter a custom wrap-up code or select from a predefined list before confirming the wrap-up and disconnection. The process involves navigating to Menu > Digital and Telephony > Outbound > Outbound Campaigns, selecting a campaign, locating the call on the Interactions tab, clicking Wrap Up in the Actions column, entering or selecting a wrap-up code, and clicking Wrap Up and Disconnect. This functionality ensures outstanding interactions are properly resolved and allows campaigns to proceed with stopping or recycling operations as intended.