Genesys Cloud's conversation schema management functionality enables users to view, create, edit, and manage conversation attributes through the Orchestration Assets interface. Access to this feature requires CX 2, CX 2 Digital, or CX 3 Digital licensing with specific permissions under the Conversation > customAttributes > schema category for viewing, adding, and editing schema definitions. The Conversation Schemas view displays comprehensive details for all available schemas, including schema name, description, version number, version save date, and active status. Users can preview schemas to review attributes in a dialog box, edit schemas to modify properties and attributes, and enable or disable schemas through toggle controls. The system automatically increments schema versions when modifications occur, schema status changes, or attributes are modified, though previous versions cannot be reverted. The Get Conversation Data action retrieves attributes assigned to conversations by accepting conversation ID and optional participant ID as inputs, with retrieved values stored in flow variables for branching logic based on success or failure outcomes. Key use cases include personalizing customer experiences by accessing conversation data and routing interactions based on attribute values. The platform includes a feedback mechanism for documentation improvement, allowing users to report issues such as inaccurate or outdated content and provide positive feedback on article helpfulness. Users can specify their role when submitting feedback, with options including Agent, Administrator, Developer/Engineer, Partner, Supervisor, Support, or Other. Comprehensive documentation resources cover schema creation, configuration best practices, custom data management, integration with the platform's data lakehouse and Agent Copilot features, case management, and dependency search functionality. Feedback submission requires acknowledgment of the Genesys Cloud privacy policy.