Genesys Education modules

AI-generated summary

Genesys Cloud includes ten preloaded Genesys Education courses branded as "Genesys Beyond" designed for agents and supervisors at various skill levels. The modules cover CX Hero best practices for customer service representatives and comprehensive introductions to Genesys Cloud functionality including basics, collaboration, interactions, reporting, analytics, agent management, system setup, and advanced management. These read-only modules cannot be edited and do not track user progress. Administrators can assign modules through the Auto Assign tab by navigating to Admin > Performance & Engagement > Development and Feedback, where preloaded courses are identified by the "Genesys Beyond" label in the Source column.

Genesys Cloud comes with ten Genesys Education courses preloaded. The preloaded modules are:

CX Hero – Best Practices: Customer Services Representatives
Introduction to Genesys Cloud for Agents – The Basics
Introduction to Genesys Cloud for Agents – Working Together
Introduction to Genesys Cloud for Agents – Interactions
Introduction to Genesys Cloud for Agents – Analytics
Introduction to Genesys Cloud for Supervisors – Reporting
Introduction to Genesys Cloud for Supervisors – Analytics
Introduction to Genesys Cloud for Supervisors – Managing Agents
Introduction to Genesys Cloud for Supervisors – Setting Up Genesys Cloud
Introduction to Genesys Cloud for Supervisors – Advanced Management

The modules are read-only, so you cannot make any edits to the course content.

Education modules progress is not tracked.

You can assign modules on the Auto Assign tab.

To see the preloaded Genesys Education courses:

Click Admin.
Under Performance & Engagement, click Development and Feedback.
The preloaded Genesys Education courses will be labeled Genesys Beyond in the Source column.

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Genesys Education modules

AI-generated summary

Genesys Cloud comes with ten Genesys Education courses preloaded. The preloaded modules are:

CX Hero – Best Practices: Customer Services Representatives
Introduction to Genesys Cloud for Agents – The Basics
Introduction to Genesys Cloud for Agents – Working Together
Introduction to Genesys Cloud for Agents – Interactions
Introduction to Genesys Cloud for Agents – Analytics
Introduction to Genesys Cloud for Supervisors – Reporting
Introduction to Genesys Cloud for Supervisors – Analytics
Introduction to Genesys Cloud for Supervisors – Managing Agents
Introduction to Genesys Cloud for Supervisors – Setting Up Genesys Cloud
Introduction to Genesys Cloud for Supervisors – Advanced Management

The modules are read-only, so you cannot make any edits to the course content.

Education modules progress is not tracked.

You can assign modules on the Auto Assign tab.

To see the preloaded Genesys Education courses:

Click Admin.
Under Performance & Engagement, click Development and Feedback.
The preloaded Genesys Education courses will be labeled Genesys Beyond in the Source column.

[NEXT] Was this article helpful?

Get user feedback about articles.

Genesys Education modules

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Genesys Education modules

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