Genesys Cloud for Zendesk architecture

AI-generated summary

Genesys Cloud for Zendesk integrates Genesys Cloud and Zendesk to enable call control, screen pop, and reporting. The architecture includes Genesys Cloud for voice and messaging, Zendesk for ticketing, Genesys Cloud for Zendesk app for data sync, and Genesys Cloud analytics for reporting. Key capabilities include screen pop of customer info from Genesys Cloud to Zendesk, transfer of interaction data to create tickets, and consolidated reporting.

Note: This article applies to Genesys Cloud for Zendesk.

The following diagram shows the architecture for all components of the Genesys Cloud for Zendesk integration.

For more information about the integration, see About Genesys Cloud for Zendesk.

[NEXT] Was this article helpful?

Get user feedback about articles.

Loading...

Genesys Cloud for Zendesk architecture

[NEXT] Was this article helpful?