Announcement

On the effective date, Genesys will deprecate and replace the following API endpoints with new API endpoints.

Current endpoints

• POST – /api/v2/workforcemanagement/historicaldata/deletejob
• GET – /api/v2/wokrforcemanagement/historicaldata/deletejob

New endpoints

• POST – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs
• GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs/{jobid}
• GET – /api/v2/workforcemanagement/historicaldata/bulk/remove/jobs

FAQs

What happens on the effective date?

Use the new APIs to delete HDI files via an API call.

Am I affected?

The change affects customers who must delete HDI files via an API call.

How can I prepare for this deprecation?

Change any of your API calls to use the new API endpoints.

Who can I contact if I have further questions?

Contact My Support.