Genesys Cloud allows administrators to set a maximum interaction data retention time, which limits how long interaction data and associated recordings are retained in the system. This setting is configured through Menu > Account > Organization Settings > Settings, where administrators enter the desired retention period in days under the Maximum Interaction Data Retention Time field. By default, this value is null, and when unset, Genesys Cloud applies default retention periods as documented in the retention policy guidelines. Once configured, the retention time cannot be reverted to null, though it can be adjusted to shorter or longer durations. Important constraints include: existing recordings retain their original retention periods when the maximum time is increased, requiring the Recording bulk job API for updates; historical interactions with deletion dates exceeding the new maximum retention time must be shortened first; and Quality Management (QM) policies with retention periods longer than the maximum must be updated to comply. The system requires appropriate permissions (Analytics > Data Retention > Edit and View Recording > Recording > View) and will notify administrators of conflicts preventing the intended configuration.