AI-generated summary
Genesys Cloud's Scheduled Exports view provides comprehensive management and monitoring capabilities for Performance view exports configured for automated execution. Users access this functionality through Analytics Workspace or directly from Performance views via the Export function, with a complete list of scheduled exports and associated management operations available.
Access requires specific permissions including Analytics Data Export (View, Edit, Delete, Publish, and Schedule), Reporting Custom Participant Attributes (View), and Analytics Data Export Static Link (View). The system sends daily email notifications for expired or expiring exports, with visibility indicators distinguishing between exports created 100 days ago and those expiring within seven days of the 100-day threshold.
The interface supports extensive customization through column management features, including the ability to show, hide, reorder, and resize up to 20 columns. Users can sort columns alphabetically and group by categories, with horizontal scrolling accommodating columns exceeding available screen width. The Reorder Columns tab uses grid icons and drag-and-drop functionality with keyboard shortcuts for accessibility compliance. Enhanced accessibility features include keyboard navigation, screen reader support, and improved focus management. Views require manual refresh to display current data and can be reset to default settings.
Scheduled exports support comprehensive management operations including enable, disable, copy, rerun, edit, renew, and delete functions. The Run now option allows reruns with a one-per-hour limitation and single retry capability for failed exports; consecutive failures result in automatic disablement. Static link URLs and schedule IDs can be copied to clipboard for sharing purposes. Exports can be edited to modify time periods, granularity settings, and recurrence patterns including hourly, daily, weekly, monthly, and quarterly options.
Operational constraints include a maximum of 20 enabled schedules per user, automatic file deletion after 10 days, and export capacity limits of 2,500 entities in aggregate Performance views and 1,000,000 maximum rows. Group-based exports support up to 100 Queue IDs or 300 User IDs. Primary filters enable segmentation by Agent name, Role, Reports to, Location, Group, or Division. Time values display in multiple formats (milliseconds, seconds, HH:MM:SS, H:M:S) selectable during export. Delivery times vary based on data volume and concurrent platform exports. Certain columns cannot be included in CSV or PDF exports, and consecutive export failures result in automatic schedule disablement requiring manual re-enablement after issue resolution.