As a cloud-based product, Genesys Predictive Engagement needs access to various websites in order to work. For agents to view journey context data from Genesys Predictive Engagement, specific Genesys Cloud domains must be available. When you implement Genesys Predictive Engagement, ensure that your network configuration allows access to the following domains:

• All Genesys Cloud domains listed in the Domains and IP Addresses section
• https://dhqbrvplips7x.cloudfront.net/
• Region-specific Genesys Cloud domains listed in the following sections:
  • Americas (US East)
  • America (US East 2)
  • Americas (US West)
  • Americas (Canada)
  • South America (São Paulo)
  • EMEA (Dublin)
  • EMEA (Frankfurt)
  • EMEA (London)
  • EMEA (Zurich)
  • Asia Pacific (Mumbai)
  • Asia Pacific (Seoul)
  • Asia Pacific (Sydney)
  • Asia Pacific (Osaka)
  • Asia Pacific (Tokyo)
  • Middle East (UAE)

Notes about the required Genesys Predictive Engagement domains

• API domain: https://api.mypurecloud.com
• Apps domain: https://apps.mypurecloud.com

• API domain: https://api.use2.us-gov-pure.cloud/
• Apps domain: https://apps.use2.us-gov-pure.cloud/

• https://api.usw2.pure.cloud
• https://apps.usw2.pure.cloud

• https://api.cac1.pure.cloud
• https://apps.cac1.pure.cloud

• https://api.sae1.pure.cloud
• https://apps.sae1.pure.cloud

• https://api.mypurecloud.ie
• https://apps.mypurecloud.ie

• https://api.mypurecloud.de
• https://apps.mypurecloud.de

• https://api.euw2.pure.cloud
• https://apps.euw2.pure.cloud

EMEA (Zurich)

• https://api.euc2.pure.cloud
• https://apps.euc2.pure.cloud

• https://api.aps1.pure.cloud
• https://apps.aps1.pure.cloud

• https://api.apne2.pure.cloud
• https://apps.apne2.pure.cloud

• https://api.mypurecloud.com.au/
• https://apps.mypurecloud.com.au/

Asia Pacific (Osaka)

• https://api.apne3.pure.cloud
• https://apps.apne3.pure.cloud

• https://api.mypurecloud.jp/
• https://apps.mypurecloud.jp/