Genesys Cloud provides functionality for users to access and manage call recordings through the Inbox interface. Users with appropriate permissions (Conversation > Call > Record and Recording > Recording > Access) can listen to user-initiated recordings that are not queue-related by navigating to Menu bar > Inbox > Recordings, selecting a recording to load it, and clicking Play to hear the audio through default speakers. The platform supports additional recording management capabilities including downloading recordings (with download times varying by file length), sharing recordings with others, renaming files, marking recordings as read or unread, and deleting recordings. Users can also access and manage recordings from their workspace in Documents. The recording playback and management features are designed for individual call recordings rather than queue-related voice interactions, which are accessed through the View interaction detail section.