Configure barge-in for Google Cloud Dialogflow ES bots

AI-generated summary

Genesys Cloud enables barge-in functionality for Call Dialogflow Bot actions using the Google Cloud Dialogflow ES integration. Barge-in is enabled by default and allows callers to interrupt bot responses. To configure barge-in on a per-intent basis, administrators must create Custom Payload Responses in the Dialogflow ES console by adding either `"barge-in": false` to disable or `"barge-in": true` to enable the feature for each specific intent. Configuration is performed through the Google Cloud Platform console by navigating to Dialogflow ES, selecting an agent and intent, accessing the Responses section, and adding the custom payload code. Implementation requires Edge and Media Tier version 1.0.0.8974 or later, along with specific Dialog and Knowledge permissions assigned to user roles, including capabilities for bot management, domain configuration, utterance handling, and knowledge base operations.

PrerequisitesClick to expand

The following Edge version:

Edge and Media Tier version 1.0.0.8974 or later

The following permissions assigned to any user role:

Dialog > Bot – Add, Edit, View
Dialog > Bot Domain– Add, Edit, View
Dialog > Bot Domain Model– Add, Edit, View
Dialog > Bot Utterance– Add, Edit, View
Dialog > Bot Version– Add, Edit, View
Knowledge > Category – Add, Edit, View
Knowledge > Document – Add, Edit, View
Knowledge > Knowledgebase– Add, Edit, Search, View
Knowledge > Training – Create, Edit, View

Barge-in functionality for the Call Dialogflow Bot action in flows that use the Google Cloud Dialogflow ES integration is enabled by default. Configure barge-in functionality for use with Genesys Cloud by creating a Custom Payload Response for your bot in the Google Cloud Dialogflow ES console.

To disable or re-enable barge-in functionality for each intent

In the Google Cloud Platform console, go to the Dialogflow ES Console.
Choose an agent.
Choose Intents in the left sidebar menu.
Choose an intent.
Scroll down to the Responses section.
Click Add Responses and then click Custom Payload.
To disable barge-in functionality, add the following code to the custom payload response:
```
{

"barge-in": false

}
```
To re-enable barge-in functionality, add the following code to the custom payload response:
```
{

"barge-in": true

}
```
Click Save.

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To disable or re-enable barge-in functionality for each intent

In the Google Cloud Platform console, go to the .

Choose an agent.

Choose Intents in the left sidebar menu.

Choose an intent.

Scroll down to the Responses section.

Click Add Responses and then click Custom Payload.

To disable barge-in functionality, add the following code to the custom payload response:

{

"barge-in": false

}

To re-enable barge-in functionality, add the following code to the custom payload response:

{

"barge-in": true

}

Click Save.

Configure barge-in for Google Cloud Dialogflow ES bots

To disable or re-enable barge-in functionality for each intent

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Configure barge-in for Google Cloud Dialogflow ES bots

To disable or re-enable barge-in functionality for each intent

[NEXT] Was this article helpful?