AI-generated summary
Genesys Cloud allows configuration of line keys for standalone phones used in conference rooms or common areas without specific user assignments. The system requires Telephony > Plugin > All permission for setup. Key features include:
- Configuration through Digital and Telephony > Phone Management menu
- Standalone Features must be set to "On" under Phone tab
- Customizable Key Labels that display next to physical phone function keys
- Line Appearance ID configuration (no spaces/symbols allowed)
- Option to span appearance across remaining keys (default enabled)
- Mandatory DID number or Extension setup
- DID numbers used as emergency callback (ANI) must be carrier-registered for correct emergency services addressing
- Extension addition via Extensions box with Plus button
- Changes saved through Save Phone function