Extended Voice Transcription Services (EVTS) and Native Voice Transcription are billed on a per-minute basis.

Regardless of the transcription engine used, the cost for Voice Transcription is the same and is billed in the currency of your contract.

Depending on your organization’s Voice Transcription offer, a fair use allocation will be included. The following table shows the latest pricing for both EVTS and Native Voice Transcription:

As noted above, your organization will have a fair use allocation for Native Voice Transcription, EVTS, or both, depending on the offer available to you.

Voice transcription offers

There are two Voice Transcription offers in Genesys Cloud:

• Voice Transcription (Native and Extended) consists of one SKU (this is the default offer):
  • GC-170-NV-VOICETRANSCRIPTION
• Voice Transcription (Legacy) consists of the following SKUs (this offer is not available for new contracts):
  • GC-170-NV-VTFAIRUSEO
  • GC-170-NV-EVTS

An organization can only subscribe to one of these offers at a time, not both.

Fair use allocation

• Under the Voice Transcription (Native and Extended) offer (GC-170-NV-VOICETRANSCRIPTION), EVTS and Native Voice Transcription share a combined fair use allocation. This ensures consistent global support for a wide range of dialects and languages. See the Genesys Cloud fair use policy for details about current allocations.

• Under the Voice Transcription (Legacy) offer (GC-170-NV-VTFAIRUSEO and GC-170-NV-EVTS), EVTS does not include a fair use allocation and is billed from the first minute of use. Native Voice Transcription does include a fair use allocation, as defined in the Genesys Cloud fair use policy.