Genesys Cloud SIP softphone release notes summarize improvements and fixes in the latest SIP softphone software versions. Version 16.2.0.3036 removed softphone automatic firmware update requests. Version 16.2.0.2650 resolved one-way audio, high DPI scaling crashes, and codec priority issues. Version 16.2.0.1888 was the original Genesys Cloud release.
View a summary of the improvements and fixes in the latest SIP softphone software version.
Removed the softphone client’s capability to request automatic firmware updates from the Edge. (These requests have been ignored by the Edge since build 8670. For more information, see Edge and Media Tier release notes.)
Resolved a Softphone one-way audio issue.
Softphone no longer crashes when DPI Scaling is over 100%.
Resolved an issue where the softphone did not honor codec priority.