Genesys Agent Copilot availability in Genesys Cloud licenses

If you have the following licenses, you can obtain Genesys Agent Copilot via AI tokens. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

If you have , Genesys Agent Copilot is automatically included in your license. You do not have to purchase it separately.

Note: Because voice transcription occurs after the recording completes and uploads, Genesys Agent Copilot is not available with BYOC Premises.

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If you have the following licenses, you can obtain Genesys Agent Copilot via AI tokens. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

If you have , Genesys Agent Copilot is automatically included in your license. You do not have to purchase it separately.

Note: Because voice transcription occurs after the recording completes and uploads, Genesys Agent Copilot is not available with BYOC Premises.

Get user feedback about articles.