Genesys Cloud provides functionality to deactivate Salesforce External Contact Sync integrations, allowing administrators to temporarily suspend data synchronization without affecting previously synced data. When deactivated, the integration halts all data sync processes and prevents changes to Salesforce data from being synchronized. Upon reactivation, Genesys Cloud syncs all accumulated changes that occurred during the inactive period. Key considerations include: deactivation does not remove previously synced data; triggered syncs do not occur while inactive; reactivation after 15+ days may result in deleted Salesforce items remaining in Genesys Cloud due to Salesforce's retention policies; and reactivation after 30+ days may trigger a full sync, potentially causing processing delays. To deactivate the integration, administrators navigate to Menu > IT and Integrations > Integrations, locate the target integration, click More, and select either Delete Integration or toggle Active to Inactive. A confirmation window requires approval to complete the status change.