List of the Genesys Cloud release notes that include the user & group management release notes tag.
Account management
- People and permissions user interface refresh
Customer engagement
- Requesting Off Queue presence status
- Sort workitems by custom attributes
- Monitor and respond to non-owned Facebook pages
Data, analytics, and reporting
- Agentic Virtual Agent turn details in Journey Management
Open platform
- Telephony administrators can now self-enable Japanese language models
- Real-time voice transcription for ServiceNow Unified Experience
Self service and automation
- Knowledge Fabric file browser for uploaded documents
- ElevenLabs voices for Genesys Cloud Generative TTS
Deprecations
- Deprecation: BYOC Cloud TLS Ciphers
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Account management
- Customizable inactivity timeout for organizations with the HIPAA setting enabled
- Add login hint to OAuth client URLs
- Assign divisions to ACD skills
Customer engagement
- Expanded Alphanumeric Sender ID Support
Data, analytics, and reporting
- Expanded External Contacts export support
- Journey Management data export for BI tools
Employee productivity
- Copilot AI agent configuration in AI Studio
Open platform
- Manual wrap-up codes for digital messaging in ServiceNow Unified Experience
- Multiple concurrent Genesys applications per user
- Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
- Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
- Customize virtual agent interaction summaries
Workforce engagement
- Import decision metrics for workforce management
- Time-based filtering for opportunities and enrollments
Deprecations
- Deprecation: BYOC Premises – Genesys Hardware Solution end of life
- Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
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Account management
- API for custom user attributes in user profiles
- Support for data filtering rules in outbound digital channels
Customer engagement
- Support for authenticated web messaging in single customer view
Self service and automation
- Genesys Virtual Agent support for knowledge fabric
Workforce engagement
- Granular access control for gamification using reporting hierarchy
Deprecations and announcements
- Deprecation: Administrator login using only user name and password
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