Genesys Cloud enables single sign-on (SSO) so that users can log in using their organization's identity provider credentials instead of separate Genesys Cloud credentials. After SSO is configured, users log in normally once with Genesys Cloud credentials to cache them. On subsequent logins, users click their identity provider link to be redirected to the SSO page and enter those credentials. If multiple supported identity providers are configured, users can select among them to log in. Both generic SSO providers and third-party identity providers like ADFS, OKTA, and Salesforce can be integrated, allowing users to choose either option.