Genesys Cloud provides an On Demand log capture feature accessible through the Log Capture tab that enables users to send error logs to administrators in real-time as issues occur. Users can manually trigger log capture by clicking to send logs on demand, which administrators can subsequently access and review under Troubleshooting > Log Capture in the Admin section. This functionality facilitates immediate troubleshooting by capturing logs specific to encountered errors. Administrators access captured logs through Menu > IT and Integrations > Log Capture to view submissions from users.