Genesys Cloud is discontinuing support for ACD Web Chat v2 and legacy Predictive Engagement web chat versions, requiring customers to migrate to Web Messaging and Messenger. This transition enhances customer journey data tracking by enabling native digital user tracking within Messenger, eliminating the need for separate web chat widgets and the Predictive Engagement Tracking snippet. The migration requires appropriate licensing (Genesys Cloud CX 2, CX 3, CX 4, or Digital Add-on II) and Web Deployments permissions. Implementation involves removing the Predictive Engagement Tracking snippet to prevent double tracking, enabling Digital User Tracking under Channel Setup in Messenger configuration, selecting Messenger-Specific Settings for web tracking configuration, and manually reconfiguring existing Predictive Engagement action maps from web chat to web messaging action types. The web messenger snippet deployment replaces web chat widgets for capturing journey insights, and users must update action maps to reflect the transition from web chat to web messaging functionality. The configuration process utilizes a Select action type dialog box interface within Genesys Cloud. Users access web messaging functionality by selecting the Web messaging option and completing setup by clicking Finish. The workflow supports multiple action type configurations, allowing users to repeat selection and modification steps for each additional action type before saving changes. The system includes a feedback mechanism for reporting issues, rating content clarity and usefulness, and specifying user roles (Agent, Administrator, Developer/Engineer, Partner, Supervisor, or Support). Related documentation covers web messaging configuration, Architect functionality, digital user tracking, integration with Adobe Launch and Google Tag Manager for Genesys Predictive Engagement, and action map creation, with community support resources available for additional assistance.