When you work with Transcription Connector in Genesys Cloud, consider these limitations:

• Genesys Cloud supports up to 10 different Transcription Connector integrations. This limitation is not configurable by your organization.

• Transcription Connector does not support recording-based transcription, for premises-based Edge (LDM) customers.

• Transcription Connector does not support Agent Assist or Genesys Agent Copilot. 

• If an unsupported language is used, speech and text analytics may not work properly.

• Transcription Connector streams to both internal and external channels (IVR and agent), customers cannot choose which channel they can stream for a particular integration.

• Transcription Connector is not supported under BYOC Premises.
• Transcription Connector does not support the following speech and text analytics features
  • Display As in dictionary terms
  • Readability

For more information, see About Transcription Connector.