Availability in Genesys Cloud CX 1, CX 2, and CX 3 licenses

If you have the following licenses, you can obtain Genesys Agent Copilot via AI tokens. For more information, see Genesys Cloud AI Experience tokens metering and pricing.

• Genesys Cloud CX 1, Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, or Genesys Cloud CX 3 Digital license

Genesys Cloud CX 4 license

If you have Genesys Cloud CX 4, Genesys Agent Copilot is automatically included in your license. You do not have to purchase it separately.