Example solutions for Genesys Cloud for Salesforce - Genesys Cloud Resource Center
Example solutions for Genesys Cloud for Salesforce
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Genesys Cloud for Salesforce provides example solutions and blueprints to extend the integration through custom development. Developers can leverage CTI events, PureCloud for Salesforce Einstein, and the Genesys Cloud for Salesforce SDK to enable capabilities like CTI extensions, DNC list management, and REST APIs. The integration connects Genesys Cloud's contact center capabilities with Salesforce's CRM platform.
Note: This article applies to Genesys Cloud for Salesforce.
You can use example solutions and blueprints to extend the integration through custom development.
Note: This advanced customization article is intended for developers who are familiar with Salesforce.