Assign divisions to users from role membership

AI-generated summary

Genesys Cloud enables administrators to assign divisions to users through role membership management. Accessed via Menu > User Management > Roles and Permissions, this feature allows admins to locate a specific role and modify its membership by searching for and selecting users through a checkbox interface. Administrators can assign divisions to selected users by typing division names or selecting from a list, with options to add all divisions or enable "All future divisions" to automatically grant access to new divisions as they are created within the organization. When Division-Aware Role Management is enabled at the organizational level, administrators must possess the relevant per-division permissions to grant role assignments. The configuration requires saving changes after division assignment is complete. This functionality streamlines access control by allowing bulk division assignment during role membership management rather than requiring individual per-user configuration.

You can assign divisions to members of a specific role.

Note: If the Division-Aware Role Management setting is enabled at the organization level, then admins must have the relevant permission on a per-division basis to provide role grants for users. For more information, see .

Click Admin.
Under People and Permissions, click Roles/Permissions.
Click Menu > User Management > Roles and Permissions.
Locate the role to which to assign people.
In the Actions column, click More .
From the menu that appears, click Change Membership.
From the Search list, locate the appropriate users:
1. Begin typing a name and select it from the suggestion menu.
2. Choose people by selecting check boxes, or select all people by selecting the check box in the column heading.
Enable Set divisions for all selected people.
In the Divisions column, do one of the following:
1. Begin typing the first few letters of the division and then select it from the list.
2. To add all divisions, click Select All.
3. To add all future divisions and give users access to all divisions on the roles that provide the permissions, select the All future divisions check box. This option eliminates the need to repeat this step as you add new divisions to the organization and allows the user to move objects immediately.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Assign divisions to users from role membership

AI-generated summary

You can assign divisions to members of a specific role.

Click Admin.
Under People and Permissions, click Roles/Permissions.
Click Menu > User Management > Roles and Permissions.
Locate the role to which to assign people.
In the Actions column, click More .
From the menu that appears, click Change Membership.
From the Search list, locate the appropriate users:
1. Begin typing a name and select it from the suggestion menu.
2. Choose people by selecting check boxes, or select all people by selecting the check box in the column heading.
Enable Set divisions for all selected people.
In the Divisions column, do one of the following:
1. Begin typing the first few letters of the division and then select it from the list.
2. To add all divisions, click Select All.
3. To add all future divisions and give users access to all divisions on the roles that provide the permissions, select the All future divisions check box. This option eliminates the need to repeat this step as you add new divisions to the organization and allows the user to move objects immediately.
Click Save.

[NEXT] Was this article helpful?

Get user feedback about articles.

Assign divisions to users from role membership

[NEXT] Was this article helpful?

Loading...

Assign divisions to users from role membership

[NEXT] Was this article helpful?