Genesys Cloud's gamification system operates through a permission-based access model that requires specific configurations at the user profile level to enable functionality for both supervisors and agents. Supervisors must be granted permissions for leaderboard viewing with ViewAll capabilities, scorecard access with ViewAll capabilities, profile management functions (update and view), and optional agent activity viewing. Agents require permissions for agent activity viewing, leaderboard access, and scorecard viewing, supplemented by feature-specific permissions including Workforce Management Agent Schedule View for punctuality tracking, Coaching Appointment Participate for coaching widgets, Learning Assignment View for learning modules, and Quality Evaluation Edit Agent Sign-off for evaluation widgets. The platform implements Attribute-Based Access Control (ABAC) policies structured around organizational reporting hierarchies, restricting supervisor access to agents within their direct reporting chain up to three organizational levels deep, while administrators retain full system access. Leaderboard and scorecard ViewAll permissions operate on a division-aware basis, limiting visibility according to established organizational divisions. Permission changes require several minutes to propagate through the system configuration updates. This access control framework supports comprehensive role-based permission management across the platform, with related configuration considerations encompassing gamification contests, profile management, membership assignment, and organizational activation procedures. The system's architecture enables organizations to maintain appropriate data governance while distributing gamification features across supervisory and agent user populations according to defined organizational structures and role requirements