Genesys Cloud provides agents with the capability to add extra alternative shifts to their schedules through the Shift Trades panel. Agents must possess two specific permissions to participate: "Workforce Management > Agent Shift Trade Request – Participate" to engage in shift trades, and "Workforce Management > Agent Alternative Shift – Submit" to submit alternative shift trade requests. The process involves navigating to the Shift Trades panel, clicking "New Trade," selecting "Add," choosing a desired work day, selecting an available alternative shift from the displayed list, and confirming with "Select" and "Add Shift." Genesys Cloud's Workforce Management system automatically reviews submitted trade requests within minutes and notifies agents of approval or denial status through inbox notifications. If a trade request is denied, supervisors retain the authority to intervene and approve the request manually. Upon approval, the agent's schedule updates automatically to reflect the added shift. This functionality enables flexible scheduling management while maintaining supervisory oversight of shift trade decisions.