Genesys Cloud enables organizations to add wallboard accounts to their subscriptions at reduced costs compared to full Genesys Cloud licenses, providing access to wallboard reports without requiring complete platform licensing. Users with appropriate billing permissions (Billing > Subscription – Add and Billing > Subscription – View) can add wallboard accounts by navigating to AppFoundry, searching for the desired Genesys Cloud Wallboards add-on, and provided setup instructions. During the addition process, Genesys Cloud automatically configures the service and updates billing information, with a progress indicator displayed until completion. Once setup finishes, the wallboard account becomes immediately available for generating wallboard reports. Genesys Cloud partners and partner customers unable to add wallboard accounts through AppFoundry should contact their sales representative for assistance. This feature provides a cost-effective alternative for organizations requiring wallboard functionality without full platform access