About Audio Connector

AI-generated summary

Genesys Cloud Audio Connector is an open protocol that enables bi-directional audio streaming between Genesys Cloud and third-party voice bot services. The feature allows organizations to stream conversation audio to external voice bot providers for analysis and processing, then stream the audio response back to callers. Audio Connector automatically passes default conversation data to third-party providers, including ANI, DNIS, organization ID, and conversation ID. The connector is available through the Genesys AppFoundry and requires installation, configuration, and activation within Genesys Cloud. Users can implement Audio Connector functionality in voice interaction flows using the Call Audio Connector action within Architect, supporting inbound, outbound, in-queue, and secure call flows. Implementation details are available in the AudioHook Protocol Specification in the Genesys Cloud Developer Center, with a sample service reference provided in the Genesys AudioConnector Sample Service Github repository.

Use Audio Connector to stream conversation audio to your third-party voice bot services and then stream audio back to Genesys Cloud. Audio Connector is an open protocol designed for bi-directional audio streaming. This feature enables you to analyze and process caller audio by a third-party voice bot provider and play the audio response back to the caller. Audio Connector passes default conversation data to the third-party bot provider, such as ANI, DNIS, organization ID, and conversation ID. For more information about how to implement an Audio Connector connection, see the AudioHook Protocol Specification in the Genesys Cloud Developer Center. For information about how to showcase a simple service that implements the Genesys AudioConnector protocol, see the Genesys AudioConnector Sample Service Github repository.

Overview

Audio Connector allows you to support bi-directional streaming with third-party services.

Install, configure, and enable Audio Connector

Audio Connector is available from the Genesys AppFoundry. The first step is to install Audio Connector. Next, configure, and activate Audio Connector.

Use Audio Connector in voice interaction flows

Use Audio Connector in inbound, outbound, in-queue, and secure call flows in Architect. Use the Call Audio Connector action to start bi-directional streaming to a third-party voice bot.

Use the Call Audio Connector action in an Architect flow

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