About Architect flow actions

AI-generated summary

Genesys Cloud integrates with third-party platforms using Architect workflows and data actions. Architect flow actions allow data to be passed between Genesys Cloud and external systems. The process involves configuring a Genesys Cloud integration and data action, preparing an Architect workflow to call the session ID, and updating referential integrity constraints. A use case is creating a Salesforce lead and attributing a campaign in Salesforce when a call occurs in Genesys Cloud. Key steps include configuring the Salesforce integration, configuring the lead creation and campaign attribution data actions, importing and updating the predefined Architect workflow, and resolving referential integrity constraints.

Genesys Predictive Engagement integrates with third-party platforms using Genesys Cloud integrations, data actions, and Architect workflows.

Overview

Learn the purpose of Architect flow actions, review the process of creating Architect flow actions, and review a business scenario to understand how Architect flow actions work.

Prepare Genesys Cloud components

The first step in creating an Architect flow action is to configure an integration and configure its data action in Genesys Cloud.

Prepare Architect components

To use Architect to integrate Genesys Predictive Engagement with a third-party system, prepare a special type of flow called a workflow that calls a session ID. Genesys Predictive Engagement provides a predefined example workflow that you can use. You just need to import it and update the referential integrity constraints.

[NEXT] Was this article helpful?

Get user feedback about articles.