List of the Genesys Cloud release notes that include the identity & access management release notes tag.
Account management
- Temporary removal of Pair with Genesys Care button from commercial regions
- Simplified permissions view with updated Select All controls
Customer engagement
- Improved detection of SMS opt-out requests
- Google Business Profile ratings and engagement source
- Social media follower count and verified status
Data, analytics, and reporting
- Improved accuracy and reliability of date-time picker
Employee productivity
- Filters and metrics in the Agent Copilot Performance dashboard
Workforce engagement
- Customizable activity code colors
- Enhanced screen recording playback
Deprecations
- Deprecation: Removal of AI Guides (version 1)
View details
Account management
- Customizable inactivity timeout for organizations with the HIPAA setting enabled
- Add login hint to OAuth client URLs
- Assign divisions to ACD skills
Customer engagement
- Expanded Alphanumeric Sender ID Support
Data, analytics, and reporting
- Expanded External Contacts export support
- Journey Management data export for BI tools
Employee productivity
- Copilot AI agent configuration in AI Studio
Open platform
- Manual wrap-up codes for digital messaging in ServiceNow Unified Experience
- Multiple concurrent Genesys applications per user
- Enhanced multiparty voice call capabilities in CX Cloud with Salesforce Voice
- Data Actions support for Google Cloud Run Functions (v2)
Self service and automation
- Customize virtual agent interaction summaries
Workforce engagement
- Import decision metrics for workforce management
- Time-based filtering for opportunities and enrollments
Deprecations
- Deprecation: BYOC Premises – Genesys Hardware Solution end of life
- Deprecation: Genesys Predictive Engagement (GPE) Tracking SDKv1
View details