Genesys Cloud provides administrators with the capability to configure timeout settings that alert users before incoming calls are routed to voicemail. Administrators access this feature through Menu > Account > Organization Settings, then navigate to the Settings tab and locate the Telephony section. The Timeout Seconds field allows configuration of the alert duration, with a default value of 12 seconds and a maximum allowable value of 60 seconds. User-level timeout settings configured under People and Permissions override organization-wide settings. After adjusting the timeout value, administrators must save the changes to apply them. This functionality is part of Genesys Cloud's broader voicemail management capabilities, which include additional features such as maximum voicemail length configuration, voicemail flow customization, and per-user voicemail deactivation options.