Genesys Cloud supports custom columns across a comprehensive range of performance and operational views. Users can create and manage custom columns in 47 distinct views, including Agent Development , Agents Performance and Detail, Agents Queues Detail, Agents Status and Detail, Agents Wrap-Up Detail and Interval Detail, Bot Performance , Data Actions Performance Detail and , DNIS Performance and Detail, Email Agent and Queue Performance views, Flows Performance and Detail, Flow Outcomes , Detail, and Interval Detail, Flow Milestone Detail and Interval Detail, Message Agent and Queue Performance views, Queues Agents Detail, Queues Performance and Detail, Queues Wrap-up Detail, Skills Performance, Surveys Performance , and Wrap-Up Performance . This functionality enables customization of analytics dashboards and reporting across agent performance, queue management, bot operations, data actions, flows, messaging, email, and survey metrics. The custom column feature integrates with related capabilities including custom column permissions, sample formulas, and configuration options for contact center analytics