Genesys Cloud allows managers to control agent queue activation status for members of their teams. Managers can activate or deactivate agents in queues where they are already members, determining when agents receive interactions from specific queues. Agents have the ability to self-manage their queue activation status. Queue management can be performed through multiple interfaces including Agents Performance views, Queues Activity Detail view, and Queues Agents Detail view. The system requires agents to be existing queue members before activation is possible, with queue membership managed through separate assignment and editing functions. This functionality helps optimize workforce distribution and interaction routing within the platform.