Genesys Cloud offers quality management integrations that enhance policy-based recording capabilities through multiple specialized tools. The platform enables managers to record, evaluate, and coach agents to improve contact center performance and interaction quality. Key integrations include Voci V-Spark for transcription and speech analytics of policy-based recordings, AWS S3 bulk recordings for automated export of media files, screen recordings, attachments, and metadata to configured S3 buckets, and AudioHook Monitor for streaming conversation audio to third-party services. These third-party services process audio for voice biometrics, transcription, recording, and agent assist functionality. Quality management integrations collectively expand an organization's policy-based recording capabilities and support agent performance improvement initiatives.