List of the Genesys Cloud release notes that include the unified communication & collaboration release notes tag.
Open Platform
- Updated regional feature deployment schedule now in effect
Customer engagement
- Outbound limit alerts for voice campaigns in the Operations Console
- Set post-call actions for voice calls using public APIs
Data, analytics, and reporting
- Improved native voice transcription accuracy for Spanish dialects
Employee productivity
- Conditional access policy support for Microsoft Entra ID
- Send group voicemail notifications to the group email address
- Add standalone phones to groups for group ring
Workforce engagement
- Showing IPs used by Genesys Cloud at API endpoint /api/v2/ipranges when using your own recording keys with Local Key Management (LKM) integration
Deprecations and announcements
- Deprecation: Outbound calling to high-cost premium-rate numbers and abbreviated dialing codes
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Employee productivity
- Streamlined navigation and information architecture update
- Architect workflows triggered from Outlook Calendar events
Self service and automation
- List type string attribute in rule-based decisions
Deprecations
- Deprecation: BYOC Premises—Customer VM Solution
- Deprecation: Windows 10 OS support for the Genesys Cloud Background Assistant (GCBA)
- Deprecation: Windows 10 OS support for the desktop app
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