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Genesys Cloud – third-party digital channels tag

List of the Genesys Cloud release notes that include the third-party digital channels release notes tag.

Customer engagement

  • WhatsApp support for interactive rich link messages
  • Public availability of the workitems Query Sync API

Employee productivity

  • Enable knowledge configuration for additional languages
  • Add standalone phones to groups for group ring
  • Genesys Summarization Connector for Agent Copilot interaction summaries

Data, analytics, and reporting

  • Introducing Content Exploration view
  • Charts user experience enhancements
  • Add program filter to phrase testing in Topic Editor
  • Topic miner support for Danish, Finnish, Norwegian and Swedish
  • API-based dictionary management for EVTS with AWS Transcribe

Open platform

  • Enable BYOI for new CX3 organizations with injected interactions

Self service and automation

  • Support for custom ASR dictionaries in bot flows

Workforce engagement

  • Generate schedules using minimum coverage
  • API to export continuous forecast data for external use

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