Genesys Cloud – scheduling tag
List of the Genesys Cloud release notes that include the scheduling release notes tag.
Customer engagement
- Rate limiting for agent evaluations during best-skills routing
Data, analytics, and reporting
- Additional language support for transcription
Employee productivity
- Intraday metrics and simultaneous media type views on Insights mobile app
- Blocked days and manual approval days in Tempo time-off requests
Open platform
- Genesys Cloud Voice supports international dialing prefix restrictions
- CX Cloud for Genesys and Salesforce support for inbox voicemail and recordings
- OAuth client credentials support for Salesforce data actions
Self service and automation
- Verbatim user input configuration for Agentic Virtual Agent authors
Workforce engagement
- Sync manual schedule edits with Activity Plan occurrences
- Schedule set bidding
- Increased maximum work plan activity time from shift end