Genesys Cloud – September 14, 2026
Feature availability may vary and is based on factors such as, but not limited to, region readiness, product licensing, and the Genesys release schedule. For more information, see the Genesys Cloud release schedule.
AI-powered outbound campaign summarization and diagnostics
Administrators can now use natural language to access AI-generated summaries and diagnostics for outbound voice and digital campaigns. This feature provides explanations of campaign configuration, runtime state, health, and blocking conditions using evidence-backed system data, helping administrators troubleshoot campaign behavior more quickly without manually reviewing multiple configuration screens and logs.
Contact list and record retention
Administrators can now configure retention periods for outbound contact lists and individual contact records. Genesys Cloud automatically removes contact lists and records when their configured retention periods expire, helping organizations reduce manual cleanup and support data governance requirements while protecting data that is actively in use by campaigns.
Digital Bot Connector renamed to Digital Connector
Digital Bot Connector is now named Digital Connector. This update reflects the platform's expanded support for conversational AI, Agentic AI, and digital interaction experiences while aligning the product name with its broader capabilities. Existing functionality remains unchanged.
Note:
- Genesys Cloud enables features for release starting on Tuesday and completing by the end of the day Friday, per region. If you do not see a feature enabled for your organization by the following business day, check the required subscriptions and permissions provided in the Release Notes and related documentation. If you confirm the subscription and permissions and still experience issues, contact Customer Care.
- Some features may require an integration add-on.
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