List of the Genesys Cloud release notes published in April 2022.
Contact center
- Authenticated web messaging
- ”Bring your own keys” for recording encryption
- SSML support for language capabilities in Genesys Dialog Engine Bot Flows
- Toll-free number and long code support in NANP for outbound SMS campaigns
- Map secondary presence statuses to workforce management activity codes
- Workforce management view adherence permission
Deprecations
- Workforce management adherence permission change
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Contact center
- Filter interaction transcripts by detected topics in Content Search view
- Audit log viewer for workforce management time-off limits and time-off plans
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Contact center
- Additional learning and coaching permissions for supervisor and administrator roles
Deprecations
- Website visitor count API change
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Communicate
- Specify remote address as emergency address for Genesys Cloud Voice (Ray Baum’s Act)
Contact center
- Inline images in canned responses
- Ability to disable call analysis and answering machine detection
- Email, message, and chat transcript enhancements
- Configure workforce management activities as interruptible for coaching
Deprecations
- Workforce management adherence permission change
View details
