List of the Genesys Cloud release notes published in March 2020.
Contact center
- Amazon Lex integration in Asia Pacific (Sydney) AWS region
Platform
Deprecations
- ACD routing permissions change postponement
- WFM forecasting After Call Work and Average Talk Time deprecation postponement
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Contact center
- Search for columns and filters in Performance views
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Deprecations
- Long polling for Genesys Cloud clients and network configurations deprecation postponement
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Contact center
- Performance dashboards improvements
- Performance dashboards public option
- Filter for users by group in agents summary views
- Export view selected columns and order
- Configure utilization settings per agent or by organization
Deprecations
- Contact center view in Performance menu deprecation
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