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Genesys Cloud – February 2020

List of the Genesys Cloud release notes published in February 2020.

February 19, 2020Click to collapse

Contact center

Short code support for SMS messages

Platform

New monitoring metric in Analytics API

Deprecations

ACD routing permissions change
WFM forecasting After Call Work and Average Talk Time deprecation
TLS 1.0 protocol for data actions deprecation
iOS Supervisor chat deprecation removal

February 12, 2020Click to expand

Contact center

Agentless SMS notifications
SMS number purchase for countries that require supporting documentation
Exclude IP addresses in Predictive Engagement web tracking
New wrap-up code columns in agent interactions views
Interactions views improvement
Export view custom participant attributes
Export view data locale setting

Integrations

Azure Active Directory for Genesys Cloud SCIM
Generic single sign-on provider

February 5, 2020Click to expand