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Genesys Cloud – January 2020

List of the Genesys Cloud release notes published in January 2020.

January 29, 2020Click to collapse

Contact center

Predictive Engagement predictive engagement event pricing
Genesys Cloud views usability enhancements
Group voicemail flow outcome statistics in Flows Performance Summary view
Bulk activate multiple agents for a queue in Queues Agents Detail view
Export view data time value improvement

January 22, 2020Click to expand

January 15, 2020Click to expand

January 8, 2020Click to expand

January 1, 2020Click to expand