List of the Genesys Cloud release notes published in January 2019.
Contact center
- Dialer Campaign Detailed Attempt History report
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Contact center
- MOS scores for voice interactions
- Send Response action in Architect message flows
- Genesys Cloud scheduling enhancements
- Dutch TTS and ASR language support
- Image component enhancement for scripts
Integrations
- Amazon Lex integration for inbound message flows
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Communicate
- Genesys Cloud Voice rate decrease
Contact center
- My Performance views for agents
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Contact center
- New queues detail views
- Queues view redirects to Queues Performance Summary view
- Activate Queues panel enhancements
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