List of the Genesys Cloud release notes published in March 2018.
Contact center
- Markdown in scripts
- Assign queues when editing a person
- External contact address information in searches
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Communicate
- Alternate NTP providers for premises Edge appliances
Contact center
- Agent Login-Logout Details report
- Calling party number field for queues validation
- Chinese (simplified) TTS and ASR language support
Integrations
- Outbound dialing campaign management in Genesys Cloud for Salesforce
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Platform
- AppFoundry support for PureConnect and PureEngage apps
Integrations
- SMS interaction support in Genesys Cloud for Salesforce
- SMS interaction support in Genesys Cloud for Chrome
- SMS interaction support in Genesys Cloud for Zendesk
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Contact center
- Inbound SMS message routing
- Compliance abandon settings for campaigns
- Blind and consult transfer script actions
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