List of the Genesys Cloud release notes published in February 2017.
Platform
- HIPAA compliance for Documents and chat history
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Communicate
- Automated management of phone firmware
Contact center
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Collaborate
Contact center
- Outbound email on behalf of a queue
Integrations
- Genesys Cloud for CIC co-browse feature
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Platform
Contact center
- ACD support for chats in client integrations
- Genesys Cloud for Salesforce and Omni-Channel status sync
- ACD routing of third-party chat and email interactions
- Queues Performance summary and detail views
- IVR prompt support for ordinal numbers
- Italian language support in Architect
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