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Genesys Cloud – January 2017

List of the Genesys Cloud release notes published in January 2017.

January 25, 2017Click to collapse

Communicate

Web-based phone call controls in third-party applications
Web-based phone volume settings

Contact center

Email routing to an organization’s domain
Architect audio debugging
Inline images in emails
Agent Metrics and Agent Metrics Export reports

January 18, 2017Click to expand

January 11, 2017Click to expand

January 4, 2017Click to expand