Genesys Cloud – February 2016

Collaborate

• Bulk role assignment tool

Integrations

• Multi-region support for Genesys Cloud for Salesforce
• Multi-region support for Genesys Cloud for Zendesk

Integrations

• Single sign on support for OneLogin

Communicate

• Genesys Cloud Voice

Contact center

• Agent utilization can now be configured
• Pre-call rule to dial a record in Preview Mode
• Caller ID (ANI) Enhancements

Integrations

• Genesys Cloud for Salesforce updates