Communicate

Support for Polycom RealPresence Trio 880 phone

Genesys Cloud now provides managed phone support for the Polycom RealPresence Trio 880 conference phone. For more information, see Managed phones: models and features matrix.

Contact center

Play Estimated Wait Time action

In-queue call flow designers can use the new Play Estimated Wait Time action to generate a wait time estimate and play it to the caller using a variety of options. For more information, see Play Estimated Wait Time action and Add an estimated wait time action to a task.

The system audio file for this release is English-only (United States, Great Britain, and Australian). System audio files for all other languages that Architect runtime data playback currently supports will be available soon.

Play Position in Queue action

In-queue call flow designers can use the new Play Position in Queue action to inform callers of their place in the queue using a variety of options. For more information, see Play Position in Queue action and Add a Position In Queue action to a task.

The system audio file for this release is English-only (United States, Great Britain, and Australian). System audio files for all other languages that Architect runtime data playback currently supports will be available soon.