Genesys Cloud FedRAMP Region – third-party device management tag
List of the Genesys Cloud FedRAMP Region release notes that include the third-party device management release notes tag.
Data, analytics, and reporting
- Improved summary row display in analytics performance views
Customer engagement
- Enhanced search capability within skill expression groups
- Skill expression groups
- New search endpoint
- Success, Neutral and Failure classifications in wrap up code mappings
Employee productivity
- Configurable voicemail forwarding for presence states